Contact: 888-SBS-DESK (727-3375)

Strategic Business Solutions offers multiple service plans to match every need and budget - from single support incidents to comprehensive annual agreements.

Time & Materials
If you require support services on an as-needed basis or per incident then Time & Materials is the most convenient support program for you.

Pre-paid Block Billing
If you require support services on an as-needed basis or per incident and would like to lower your hourly rate and get preferred response times, then a pre-paid service block is your best option.

Support Agreements
If you are looking to budget IT expenditures, get proactive about network management, and get the best possible hourly rate and prompt response times then a monthly support retainer or our Fixed Price IT plans are your best bet.  We can customize a plan that is best suited to your business.

General Support Information

• Please call us for current hourly rates.
• Our standard hours are from 9:00 a.m. to 5:00 p.m. Monday through Friday EST.
• Response times are typically by phone within 4 hours and on-site next day.
 
• For pre-paid block billing and support agreements, response times are shorter and are guaranteed.
• We also offer after-hours and emergency support and scheduled house calls.